All customers have seven working days to cancel their order following the delivery of the goods. This can be done by contacting us by email at firstname.lastname@example.org and you will receive a Returns Merchandise Authorisation form. Customers must also arrange (at their own expense) to return the goods in the same condition they were received. The goods will be deemed returned when received by www.your4walls.co.uk, and we will refund the monies within at least 14 working days.
We cannot accept opened rolls of wallpaper
Returns for any other reason i.e. products are defective, the manufacturer will require a sample of the product - therefore please send this to us with the label. It should not be necessary to return all the faulty product. Please do note that You should check all wallpaper products for faults before and during hanging. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge. However if required a refund will be provided within 14 days.
Unfortunately we do not accept returns on wallpaper samples.
All returns should be sent to the address below (please use your RMA form for all returns): Customer Services, Your4walls, 6 Market Chambers, Market Place, Ramsbottom, Lancashire BL0 9AJ. In addition, for up to 28 days after purchase goods may be returned provided that they are in the same condition as stated above together with the sales ticket for a refund subject to a 20% re-stocking charge. However, if a product has been made individually to your specification then these rights to return do not apply, unless the product is faulty. These provisions do not affect your statutory rights.
No returns can be accepted or will be credited without prior agreement, therefore email us within seven days at email@example.com please state your sales reference number, date of receipt, the reason for returning the Product, and you will be provided with a Returns Merchant Authorisation form. Should a customer wish to cancel an order, prior to despatch, your4walls will give the customer a full refund of their money within 14 days of the notification to your4walls of the cancellation.